©2018 by Boxed Interior 

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Email: info@boxedinterior.com


Phone: 01524 587969

Customer Service Opening Hours

Monday - Friday 9am - 5pm 

Saturday 9am - 12pm

Sunday - Closed

RETURNS AND REFUNDS 

 

For Non-Faulty Goods
If you have had a change of heart you must return the item to BOXED INTERIOR LTD unused and in its original condition within 14 days for a refund.
Each returned product must include all parts, accessories, instructions and packaging, etc.
Please contact a member of our customer services at info@boxedinterior.com who will be able to help you return the items. Our customer services team may also be able to advise on how to return the products to us.
You do have to pay for the postage cost of returning the goods.
The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
The non-faulty product does not arrive at BOXED INTERIOR LTD in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.


Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to BOXED INTERIOR LTD before 3.00pm the next working day following delivery.

Please contact a member of our customer services at info@boxedinterior.com who will be able to help you return the items. Our customer services team may also be able to advise on how to return the products to us.
When returning faulty items, we may still ask you to return goods yourself. On receipt BOXED INTERIOR LTD will reimburse the costs incurred*. BOXED INTERIOR LTD shall pay you a reasonable * postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
* Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10.00.
We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10.00 please contact us for further advice.

Exceptions
If the deadline for reporting parcels damaged during transit is not met, we regret that we will not be able to issue a refund or replacement goods.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your products will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Cancellations
If you wish to cancel an order, please contact our customer services team on 01524 587969 or email info@boxedinterior.com within 24 hours after placing your order. If the deadline for reporting cancellations is not met and your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items.


This returns policy does not affect your statutory rights.